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Buying online - Delivery Time Scale

After you enter into the Contract we will contact you with an estimated delivery date (lead-time) or (estimated time scale).

If delivery is delayed by an event outside our control we will inform you of this and of the steps being taken to minimise the delay.

If delivery is attempted and failed, and you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage and further delivery. If we cannot contact you or re-arrange delivery or collection we may terminate the Contract.

Because of the risk that delivery could be delayed, or that the Goods could be damaged in transit, you agree not to schedule or commit to any third-party products or services (such as hiring electricians to install the Goods) until after the Goods have arrived and you have checked they are complete and undamaged. We will not be liable for any third-party costs (including cancellation or call-out fees) which result from the Goods not arriving on time or in working order.

Consumer Customer

The Goods will be delivered to your chosen address, and will be your responsibility from the time they are delivered. The order confirmation will contain details of the delivery method and delivery charges. Unless otherwise agreed, delivery will be made within 30 days of payment.

If we terminate the Contract (due to point 3 above), we may keep a portion of the amount paid to cover our costs.

If delivery is likely to be substantially delayed, you may end the Contract and obtain a refund for Goods not received; and if, before we entered into the Contract you informed us in writing that on-time delivery was essential and we miss that deadline, you may terminate the Contract. Otherwise any delivery date will be an approximate estimate only.

Business Customer 

The delivery method will be set out on the order confirmation or invoice. Where delivery is provided on an ex-works basis then delivery shall occur when the Goods are made available for collection by you or your carrier. Where we agree to post or courier the Goods, delivery shall take place when the Goods are received or signed for. Once delivery has occurred, any future damage to or loss of the Goods shall be your responsibility.

Unless otherwise agreed, if you wish to test or inspect the Goods you must do so at our premises prior to delivery.

Any date named for dispatch or delivery is an estimate only.

If we failed to deliver the Goods, our liability shall be limited to the price of the Goods paid to us.

We may deliver by instalment, each of which will be invoiced and paid for separately. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.

We will not be liable for delays caused by an event outside our control.

If we terminate the Contract (due to point 3, paragraph 1), we may retain the purchase price as compensation for your breach of Contract.

All claims for damage to, or partial loss of, the Goods in transit must be made in writing to both us and the carrier within 48 hours of delivery. In the case of non-delivery of the entire consignment, claims must be made in writing to both us and the carrier within seven days of you (or your agent) being notified that the Goods have been dispatched. If no claim is made within the times mentioned above, the Goods shall be deemed to have been delivered in accordance with the Contract

For any status updates on orders, customers can telephone our Head Office: 01993 883383.